Customer Service Representative

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Customer Service Representative

Employment Type: Full-Time

Summary

To provide administrative and technical customer service assistance to various departments, attendants and consumers.

Duties

• Answer incoming telephone calls, screen calls, and refers calls to proper manager of handling.
• Process voicemails for the Pooled Trust by using Web-Office and calling the consumers back.
• Address all assigned tickets within the expected time frame required.
• Greet consumers, attendants, and the public.
• May perform other duties or projects as assigned. Skills:
• Microsoft Office Word, Access, Outlook.
• Ability to learn company in house software.
• Good verbal and written communication skills.
• Ability to manage multiple projects simultaneously.
• Ability to work independently with minimum supervision.

Qualifications

Education Requirements

High School Diploma or General Education Degree (GED)

Experience Requirements 1 Year Customer Service Experience.

1 year call center experience.

Bilingual English/Spanish preferred.

Language Required: Other

Minimum Education: High School Diploma or GED

Minimum Experience: 1-2 years

Contact Name: Human Resources

Contact Email: ***email_hidden***

Contact Phone: (585) 546-7510 The Center for Disability Rights strives to be a participant controlled, cross disability organization that is reflective of the community it serves. CDR values diversity and does not discriminate on the basis of age, color, cultural or ethnic group membership, disability status, educational level, family status, gender, income, national origin, race, religion, or sexual orientation. People with disabilities are encouraged to apply. CDR will make reasonable accommodations for qualified individuals with disabilities. Click Here to Apply to this Position!