Head of Program Operations

A leading global specialty insurer is seeking a Head of Program Operations to lead and transform its North American delegated authority platform.

This is a high-impact leadership role responsible for end-to-end operational ownership of program business, including governance, financial controls, claims oversight and technology enablement.

Key Responsibilities

• Lead all operational aspects of delegated authority programs across North America
• Oversee MGA, MGU, and TPA performance, compliance, and accountability
• Own premium and claims bordereaux governance and reporting
• Drive financial discipline including reconciliation, funding, and variance resolution
• Lead TPA funding structures and audit processes
• Partner cross-functionally with underwriting, claims, finance, actuarial, and technology teams
• Act as the operational escalation point for program-related issues
• Drive technology roadmap and modern operational capabilities

What We’re Looking For

• Experience in delegated authority / program business
• Strong understanding of MGA / MGU / TPA relationships
• Expertise in bordereaux, claims operations, and financial controls
• Leadership experience with both onshore and offshore teams
• High-energy, solutions-oriented and forward-thinking mindset

For more information, contact:

Lindsay McLure - ***email_hidden***

Head of Program Operations

Program Operations Leader

Director of Program Operations

AVP / VP Program Operations

Delegated Authority Manager

Program Manager (Insurance)

MGA Operations Leader

Insurance Operations Leader

Head of Delegated Authority

Delegated Authority

Program Business

Insurance Programs

MGA

MGU

Managing General Agent

Managing General Underwriter

Program Operations

Program Governance

Program Business

MGA Oversight

Binding Authority