Director of Operations

WE’RE HIRING: DIRECTOR OF OPERATIONS

Bellevue, Washington (Kirkland expansion in development)

Overlake Arthritis and Osteoporosis Center (OAOC)

Overlake Arthritis and Osteoporosis Center (OAOC) is seeking a highly driven and operationally minded Director of Operations to help lead one of the Pacific Northwest’s leading rheumatology, infusion, and clinical research organizations.

Rheumatology care

A 9-chair infusion center

An affiliated clinical research division

A third clinic location currently in development in Kirkland, WA

The Opportunity

Overlake Arthritis and Osteoporosis Center (OAOC) is one of the Pacific Northwest's leading rheumatology and infusion practices, with over 20 years of clinical excellence, a 9-chair infusion center, an affiliated clinical research division (Lakeside Clinical Research Center), and a third location currently in development in Kirkland, Washington.

We are seeking a Director of Operations to run the day-to-day business of a growing, multi-service-line healthcare practice. This is not a paper-pushing administrative role. The right candidate will bring operational depth, financial fluency, and the discipline to build and hold systems that allow the practice to scale.

What You Will Own

Practice Operations & Systems

• Oversee daily operations across clinical, infusion, billing, front desk, and research support teams
• Build and maintain SOPs that improve operational consistency
• Lead EOS implementation, including scorecards, rocks, and issue resolution

Financial Performance

• Track revenue cycle metrics and practice profitability
• Support infusion margin management and payer optimization
• Prepare operational dashboards and financial summaries for leadership

People & Culture

• Manage department leads and KPI accountability
• Partner with HR on hiring, onboarding, and performance management
• Foster a culture of accountability and patient-centered professionalism

Growth & Expansion

• Lead operational buildout of the Kirkland expansion
• Support integration between clinical and research operations
• Evaluate vendors, workflows, and technology systems for scalability and efficiency

Who You Are

• You have 5 or more years of operations leadership in a healthcare practice, multi-site clinic, or similar complex medical environment
• You understand physician practice economics - how revenue cycle, drug margins, staffing ratios, and payer contracts interact
• You have worked in or have direct exposure to buy-and-bill infusion, specialty pharmacy, or clinical research operations
• You have experience with EOS, Lean operations, or a comparable structured operational framework
• You are a builder who creates systems, not just a manager who maintains them
• You can hold a team accountable without being authoritarian - you lead by clarity, not fear
• You communicate directly with executives and can translate operational complexity into concise, actionable updates
• You thrive in an entrepreneurial environment where the rules are being written and the pace is fast

Preferred Experience

• Rheumatology, infusion, or specialty care operations
• Buy-and-bill reimbursement or infusion center P&L management
• Clinical trial operations or research site management
• New clinic buildouts and operational scaling
• Prior authorization workflows and payer dynamics

Compensation & Benefits

• Competitive base salary
• Performance bonus structure
• Health benefits
• Paid time off
• Professional development support
• Direct partnership with physician leadership building a regional healthcare platform

About OAOC

OAOC is a physician-owned, founder-led rheumatology practice with over 20 years of clinical excellence in the greater Seattle area. Our team includes six rheumatology providers, a dedicated infusion center, and an active clinical research division conducting industry-sponsored trials. We operate with a belief that patients are the heroes of their own health journeys - our role is to give them the tools, access, and expertise to win.

We are building something - a regional brand, a scalable model, and a practice that outlasts any single person. If that mission resonates with you, we want to hear from you.

If building scalable healthcare systems in a fast-growing, mission-driven organization excites you, we’d love to hear from you.

Apply by sending your resume and brief letter of interest to:

***email_hidden***

Subject line: Director of Operations Application