Tier 2/3 Technical Support/Operations Specialist

Tier 2/3 Technical Support/Operations Specialist (TX)

Location: Plano, TX (100% onsite)

Type: 6 month contract with potential for Direct Hire after the contract period

Travel: Occasional travel to production sites (20% likely).

Responsibilities

• Provide Tier 2 and Tier 3 technical support across enterprise-level environments.
• Troubleshoot and resolve hardware, software, and network issues for end users.
• Support multi-site operations with occasional on-site visits (at times 20-40% travel).
• Maintain and administer systems including Active Directory, Microsoft/Windows, Google Suite, and ITSM tools like ServiceNow.
• Assist with identity and access management processes.
• Contribute to the development and maintenance of technical documentation and knowledge bases.
• Participate in project-based tasks, including system implementations and upgrades.
• Ensure adherence to IT service management (ITSM) practices and service level agreements.
• Manage IT asset inventory in alignment with asset management protocols.

Required Skills

• 3+ years of hands-on experience in IT end-user and systems support (Tier 2/3 experience needed)
• 3+ years experience with Microsoft/Windows environments and Google Suite
• 3+ years experience with Active Directory (user/admin account management, permissions)
• Prior ServiceNow (or equivalent ITSM platform) experience
• Strong problem-solving skills and ability to perform effectively under pressure.
• Preferred Certs: CompTIA A+, Microsoft certifications (MCP, MCSA), and/or ITIL v3/v4

Contact

Ashley Falkenberg | Senior Recruiting Consultant

Forbes Technical Consulting LLC | 343 W Erie St. Suite 520 | Chicago, IL 60654

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