360 Experience Coordinator

About the Role: We are looking for a reliable, customer-focused individual to join our team. In this role, you’ll play a key part in administering our high-quality 360-degree leadership assessment surveys with the white-glove service our clients expect.

You will own the end-to-end coordination of survey projects — guiding clients through the process from start to finish with clear communication, strong organization, and a genuine desire to help others succeed.

This is an excellent opportunity for someone who enjoys administrative work, thrives in a collaborative team environment, and wants to make a real difference in how leaders grow through insightful feedback.

Key Responsibilities

· Manage the full lifecycle of 360-degree leadership surveys for assigned clients

· Communicate proactively with customers via email, video calls, and phone to gather participant information, set clear timelines, and manage expectations

· Monitor survey progress on our platform, troubleshoot issues, and ensure smooth delivery

· Enter and maintain accurate client and survey data in Salesforce

· Work closely with the 360 Experience Manager and VP of 360 Experience to ensure outstanding service

· Collaborate with team members to maintain excellent workload balance and coverage

· Provide timely updates and support to coaches, clients, and internal stakeholders

· Help maintain high standards of quality and responsiveness that define our white-glove service

What We're Looking for

· Strong organizational skills and attention to detail

· Excellent written and verbal communication skills with a warm, professional presence

· Maturity, good judgment, and a genuine heart for customer service

· Comfortable working in cloud-based tools and learning new technology quickly

· Proficiency with Microsoft Office (especially Outlook and Excel) and comfort with Salesforce (or willingness to learn)

· Ability to manage multiple surveys and priorities effectively in a fast-paced environment

· A collaborative team player who enjoys working in a supportive, self-managed culture

Nice-to-Haves

· Experience in leadership development, coaching, consulting, or HR

· Previous experience coordinating projects, events, or client services

· Familiarity with survey tools or assessment platforms

Education: Bachelor’s degree or equivalent preferred. We value relevant experience, maturity, and strong customer service skills above all.

What We Offer

· Opportunity to be part of a growing, innovative consulting organization

· Collaborative team environment with real ownership and impact

· Competitive compensation and benefits

· Chance to directly contribute to the growth and success of leaders through meaningful 360 feedback

If you’re organized, tech-comfortable, and passionate about delivering exceptional customer experiences, we’d love to hear from you! Please see our website at kaiserleadership.com or contact ***email_hidden*** for more information.