Application Management Services (AMS) Lead

Hi ,

Hope you are doing great!

We have the below urgent position with my client. Please reply if you are interested.

Role : Application Management Services (AMS) Lead

Location : Fountain Valley, CA (Onsite)

Long Term Contract

Domain Advantage : Connected Cars / In Vehicle Telematics

About the Role

We are looking for an experienced Application Management Services (AMS) Lead to drive monitoring, incident management, outage resolution, and end to end operational excellence for mission critical applications. This role requires strong technical depth in observability, hands on monitoring, and real-time issue handling in fast-paced environments.

Candidates with experience in Connected Vehicles, Telematics, or related automotive ecosystems will have a strong advantage.

Lead end-to-end Application Monitoring & Observability

Own incident lifecycle: detection → triage → communication → resolution

Manage high-severity outages and drive RCA creation & preventive actions

Develop and maintain dashboards, alerts, and metrics for proactive monitoring

Coordinate with cross-functional engineering & product teams for system stability

Ensure SLA compliance and continuous improvement in AMS processes

Support on-call operations using escalation and notification systems

1. Monitoring & Observability Tools

• Dynatrace

• ELK / Kibana

• Grafana

• OpenSearch

1. ITSM & Collaboration Tools

• JIRA

• Confluence

• Status Page

1. Incident & On-Call Handling

• xMatters

Preferred Experience

Strong background in Monitoring, Issue Triage & Outage Handling

Hands-on experience building dashboards, alerting rules, metrics pipelines

Experience operating in Connected Cars / Telematics domain (added advantage)

Proven expertise in creating RCAs and conducting post incident reviews

What We’re Looking For

5–10 years of total experience in AMS, Production Support, or Application Operations

Ability to lead incident war rooms and communicate with stakeholders

Strong analytical, problem-solving, and decision-making mindset

Comfortable working in a dynamic, high-availability environment

Thanks and Regards

Rohit Pathak| Technical Recruiter

***email_hidden***| www.ampstek.com

Direct No: +1 609-527-8934