Client Care Specialist

At John Jones Real Estate, we’re committed to delivering outstanding service and building lasting relationships with our clients. We’re looking for a Client Care Specialist who is passionate about customer service and thrives in a fast-paced, team-oriented environment.

Responsibilities

• Serve as the first point of contact for client inquiries via phone, email, or chat
• Provide timely, thoughtful, and accurate responses to client needs
• Resolve customer issues efficiently while ensuring client satisfaction
• Maintain client records and document interactions in our CRM system
• Collaborate with internal teams to improve the client’s experience

Qualifications

• Front desk personality – friendly demeanor, helpful, big smile!
• Excellent communication (good grammar/spelling) and interpersonal skills, self-starter
• 1–2 years of experience in a client-facing or customer service role
• Strong problem-solving abilities and attention to detail
• Proficient with basic office software and CRM platforms, E Suite
• Professional appearance and demeanor are a must
• Ability to work effectively with a wide range of personality types
• Empathy, patience, and a client-first attitude
• An eye for design would be awesome
• Ability to use all platforms of social media is a huge plus

This is a full-time position and requires an in-person, 40-hour workweek, 8:00 AM-5:00 PM with lunch hour. The position offers paid holidays, vacation and sick days, however does not include healthcare benefits. Compensation is $40,000-50,000 depending on experience. Experience in real estate or related field preferred, but not required. Start date is ASAP with paid on-site training provided.

How to Apply

Please send your resume and a short cover letter explaining why you're a great fit for this role to ***email_hidden***. No phone calls or drop-ins, please.