Market Advisor (Seasonal)

About High Point Market Authority

High Point Market is the largest home furnishings industry trade show in the world — attracting around 75,000 industry professionals from over 100 countries each spring and fall. With nearly 12 million square feet of exhibit space and up to 2,000 exhibitors, we are the epicenter of home design innovation.

The High Point Market Authority exists to make it all happen. We are a mission-driven team that operates with purpose, precision, and genuine care for every guest who walks through our city.

Position Overview

This part-time, in-office position will be part of the team responsible for executing of a strong customer service plan by effectively responding to inbound and outbound calls and emails to/from Market guests and assisting the registration team in a seamless registration experience for Market guests. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Position requires a combination of part-time (approximately 5 weeks) and full-time (approximately 5 weeks) hours each registration cycle leading up to Markets in April & October. Some flexible hours throughout the rest of the year may also be required.

Key Responsibilities

— Effectively manage incoming and outbound calls with a focus on providing excellent customer service, information sharing, and issue resolution, being prepared to escalate unresolved issues as necessary

— Assist Registration Coordinator with timely responses to emails sent to ***email_hidden***

— Utilize available resources, such as Market materials, website, etc., to research as needed for inquiry responses and resolutions

— Follow communications procedures, guidelines, and policies

— Assist with ongoing database clean up, file management, and prospect list processing

— Perform other duties as assigned

Why Join Our Team

— Be part of a world-renowned industry event that shapes the future of home furnishings

— Work alongside a collaborative, passionate, and mission-driven team

— Be a part of a high-impact event experienced by tens of thousands of guests each season

— Work in the heart of High Point, NC — the home of home furnishings

Core Values

At High Point Market Authority, culture isn’t a poster on the wall — it’s how we work every day. We hire for fit, and we look for people who don’t just understand these values but live them.

— Collaboration: We work together with purpose and partnership, fostering open dialogue, mutual respect, and a shared commitment to excellence.

— Adaptability: We embrace change and growth with resilience, grace, and creativity — staying open to new ideas and committed to ongoing innovation.

— Integrity: We hold ourselves to high ethical and performance standards, ensuring we are trusted partners to our guests, stakeholders, and each other.

— Responsiveness: We respond to the needs of others with urgency, empathy, and care — listening actively and acting quickly, always focused on solutions.

— Impact: We strive to make a meaningful, lasting difference — guided by purpose and aligned with the needs of our industry and community.

— Engagement: We are present and invested in our work, our relationships, and our environment — taking initiative to build meaningful partnerships and experiences.

How To Apply

Interested candidates should submit a current resume to [email protected]. Please include “Market Advisor Position” in the subject line. Applications will be reviewed on a rolling basis. We encourage you to apply promptly.

High Point Market Authority is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.