Contact Center Representative

Contact Center Representative

Current Home is GROWING!

Current Home, a Southern California-based solar energy company, is top-ranked by its employees and by its customers in reviews at Yelp, Google, and BBB. This year Current Home is expanding even more and we are excited to add a new Contact Center Representative. This position is full-time with working remote and some office time.

As a part of the Current Home team, you will become part of our tight-knit organization of industry professionals, many of whom have been working together for 10+ years. You will also be encouraged to collaborate with managers, operations, and high-level executive members, in order to achieve not only company goals, but your personal career goals.

Responsibilities

• Inbound and Outbound telemarketing; Set and Confirm Appointments; Provide over the phone customer service while marketing our product with the goal of obtaining a time and date for a sales rep to go out and meet with potential clients face to face
• You will act as a connection with Sales, Marketing and Operations. They must have a high attention to detail and be resilient when faced with challenges and setbacks.
• Your goal will be to ensure exceptional service standards and sustain high customer satisfaction. We ask all new employees to be flexible and approach each new opportunity with a go-getter attitude.

Requirements

• Must be computer literate
• Must have reliable internet; Adequate home office/workspace;
• Must be able to detach from personal life for 8 hrs a day / 40 hrs a week while WFH
• Ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
• Strong de-escalation skills
• Ability and willingness to learn and adapt quickly to rapidly evolving business processes
• Go the extra mile to engage customers
• Handle high amounts of incoming and outgoing calls

Why Join Our Team?

• You'll be helping transition our planet to renewable energy
• We have unlimited room for career growth and advancement
• Get personally developed by proven six figure entrepreneurs
• We have a culture of growth and community
• Incredible MENTORSHIP program and online training university access

Sound like you? Please apply directly to ***email_hidden*** and someone will reach out to you to discuss the details of this opportunity further.