UX Researcher

Summary

Imagine what you could do here! The people here at Client don’t just create

products — they build the kind of wonder that’s revolutionized entire

industries. It’s the diversity of those people and their ideas that inspires

the innovation that runs through everything we do, from amazing technology to

industry-leading environmental efforts. At Client, inclusion is a shared

responsibility, and we work together to foster a culture where everyone belongs

and is inspired to do their best work. The WW Client Retail Engagement,

Marketing & Merchandising (REMM) team defines, makes and delivers programs,

campaigns, initiatives and experiences that help Client Retail’s customers and

teams discover, be inspired by, learn about and go further with Client’s

products and services, and does so in a manner that is true to our values.

Client Retail's Customer Insights team is looking for a passionate User

Experience (UX) Researcher to work on-site with our diverse team. You will play

a key support role in providing actionable, customer-centric qualitative

insights and recommendations to the business as Client Retail continues to

evolve. Your contributions to research and usability testing will amplify the

voice of the customer, using direct feedback to help shape our retail experiences.

Client : Technology and

electronics

Title : UX Researcher

Location : Cupertino

CA 95014 Onsite

Duration : 12 months (with

possible Extension)

Pay rate : $48.50 Hourly on

w2 (Biweekly payment system)

Hours per week: 40

As

a UX Researcher, you will support the Customer Insights team by diving into

custom projects leveraging qualitative research methods and usability testing.

You will be joining a small but mighty, fast-paced team dedicated to delivering

actionable insights that help the business move forward. In this role, your

day-to-day responsibilities will include:

• Conducting Research: Supporting the

planning and execution of qualitative research studies, including usability

testing, user interviews, and contextual inquiries.

Assisting in the evaluation of user behaviors, open-ended feedback, and

qualitative data to understand user needs and pain points.

• Synthesizing

Insights: Collaborating with senior team members to use multiple inputs and business

context to uncover meaningful behavioral trends and user journeys.

Storytelling: Contributing to the transformation of complex qualitative data

into timely, compelling stories that inform and inspire leadership and

frontline teams.

• Tailoring Communications: Helping to craft research

approaches and create intuitive communications tailored to diverse audiences.

Creating and Delivering Presentations: Supporting the preparation and sharing

of insights and actionable recommendations via email, in-person meetings, and

Key Qualifications

formal presentations. Experience with Keynote highly preferred.

• 2 to 4 years of professional experience in UX research, qualitative

research, human-computer interaction, or a related field.

• Solid foundation in established qualitative research methods, including

usability testing, user interviews, and observational research.

• Ability to assist in translating complex user behaviors into clear, intuitive

stories that inform and inspire business decisions.

• Comfortable working in ambiguous environments and bringing structure to

open-ended user experience problems alongside a team.

• Strong organizational and time management skills, with the ability to support

multiple projects and adapt to changing priorities.

• Excellent communication skills, with the confidence to co-present findings to

a range of audiences in person and via email.

Education & Experience

• Bachelor's Degree in Human-Computer Interaction (HCI), Psychology,

Anthropology, Sociology, Design, or equivalent practical experience.

• Experience with qualitative research and moderating (e.g., IDIs, focus

groups, roundtables).

• Familiarity with synthesizing qualitative data into

actionable insights.

Additional Requirements

• Experience with usability testing tools (such as User Testing, User Zoom,

Figma, or similar platforms) is highly preferred.

• Prior experience within

Client Retail (Client Retail Stores or Retail Customer Care/Contact Center) is

highly preferred.

• Experience supporting worldwide programs involving multiple

countries and languages.

• Prior experience in the broader technology sector or retail research is

highly desirable

A reasonable, good faith

estimate of the minimum and maximum for this position is $ 45-$48.50 Hourly on w2.

Benefits will also be available and details

are available at the following link: https://britehr.app/HarveyNashContractorsNH2025/1?wgl=en

I am looking forward to speaking with you today.

Harvey Nash is a national, full service talent management

firm specializing in technology positions. Our company was founded with a

mission to serve as the talent partner of choice for the information technology

industry.

Our company vision has led us to incredible growth and

success in a relatively short period of time and continues to guide us today.

We are committed to operating with the highest possible standards of honesty,

integrity, and a passionate commitment to our clients, consultants, and

employees.

We are part of Nash Squared Group, a global professional

services organization with over forty offices worldwide.

For more information, please visit us at https://www.harveynashusa.com/

Thanks & Regards,

Anil Raj

Sr. IT Recruiter

(551) 270-5209

***email_hidden***