Social and Health Program Consultant

DSHS HCLA – Social and Health Program Consultant 4 - Access and Engagement Consultant

Make a meaningful impact in long-term care policy by embracing this thrilling opportunity. The WA Cares Fund is the first of its kind in the United States, showcasing why Washington State leads the nation in long-term care initiatives. Created by the WA State Legislature, the WA Cares Fund (WCF) offers affordable long-term care insurance coverage to all working Washingtonians. This is a rare opportunity to become one of the founding team members as we introduce the nation’s first long-term services and supports social insurance program.

DSHS’s Home & Community Living Administration (HCLA) WCF is hiring multiple temporary team members now to assist as we move toward the full implementation of the program. The innovative work that you do now will aid qualified people and their authorized representatives to apply for and access their earned benefits that help pay for daily-living activities. Your experience, knowledge, and skills make a difference.

The Access and Engagement Consultant serves as the program support for their assigned regional provider outreach, engagement, and recruitment strategies with a focus on equity, diversity, accessibility, and inclusion (EDAI). This position is responsible for coordinating with the Provider Access and Engagement Manager to identify gaps in the provider network and implement targeted strategies to engage providers in rural, tribal, culturally specific, and historically underrepresented communities.

This role reports to the Provider Access and Engagement Manager and is responsible for conducting regional provider outreach, engagement, and recruitment activities to support expansion of the WA Cares provider network. This position serves as a field-based representative of the program, working directly with providers and community partners to increase awareness, participation, and equitable access to long-term services and supports. The Program Consultant uses data, guidance, and priorities provided by the Provider Access and Engagement Manager to inform outreach activities, identify local provider gaps, and support recruitment efforts in rural, tribal, and underserved communities.

Location: This position currently has approval to work a flexible/hybrid schedule, as business needs allow. Travel regionally and statewide is required based on business and training needs.

Pierce and Snohomish County employees are eligible to receive an Orca Card for transportation needs. King County employees receive 5% premium pay in addition to the advertised salary and are eligible to receive a free ORCA card for transportation use.

Some Of What You'll Do

• Support recruitment efforts by engaging providers identified through data and direction from the Provider Access and Engagement Manager as priority targets.
• Assist in identifying regional provider gaps, participation barriers, and opportunities for network expansion.
• Apply equity, diversity, accessibility, and inclusion (EDAI) principles in all outreach and engagement activities.
• Conduct direct outreach to long-term services and supports (LTSS) providers, including Adult Family Homes, Assisted Living Facilities, Nursing Homes, Care Transition Coordination Organizations, Adaptive Equipment and Technology vendors, Professional Nursing Services, and community-based organizations within assigned regions.
• Represent WA Cares at local provider meetings, community events, and regional forums to promote program awareness and participation.
• Track outreach activities, provider contacts, and engagement outcomes using established tools and systems.
• Use data and outreach priorities provided by the Provider Access and Engagement Manager to guide daily and regional outreach efforts.
• Participate in team meetings and contribute field insights to inform program improvements.
• Conduct frequent statewide and regional travel, including to rural, communities, to perform outreach and engagement activities.

Who should apply?

Professionals Who Meet One Of The Following Qualifications

• One year of experience as a Social and Health Program Consultant 3 or equivalent. OR
• Two years of experience as a Social and Health Program Consultant 2 or equivalent. OR
• A master’s degree in social work*, health or social science, public administration, or a related field AND four years of professional experience planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs. OR
• A bachelor’s degree in social work*, health or social science, public administration, or a related field AND five years of professional experience planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs. OR
• A combination of education and professional experience totaling at least nine years.

*Note: A degree in social work must be from a program accredited by the Council on Social Work Education.

DSHS partners with people to access support, care, and resources.

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Interested? Please submit a current resume, contact information for three professional references, and a cover letter explaining how your knowledge, skills, and abilities qualify you for this role.

Questions? Please reach out to DSHS Recruiter Alex Baclaan at ***email_hidden*** and reference job number 04439 .

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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