Director of Operations

Ruth Meiers Adolescent Center (RMAC) is seeking a strategic and organized leader to serve as our Director of Operations in Grand Forks, ND.

Sign on Bonus up to $15000

While our clinical team provides the "care," this position provides the "infrastructure" that makes that care possible. You will serve as the bridge between leadership, clinical services, and floor staff, managing the critical non clinical logistics of the facility from workforce planning and budgeting to environmental safety and regulatory compliance.

Key Responsibilities as the leader of our operational functions, you will ensure the facility operates safely, efficiently, and within budget.

Daily Operations & Logistics

• Workflow Management: Oversee day-to-day non-clinical functions to maintain a safe, therapeutic environment.
• Staffing & Scheduling: oversee master staffing schedules to ensure 24/7 coverage that meets mandated ratios; review schedules to ensure standards are met and make strategic hiring recommendations (filling vs. holding FTEs).
• Budgeting & Finance: Implement and monitor the operational budget as directed by the Executive Director. Review and approve departmental expenses, ensure cost-effective purchasing, manage vendor relationships, and oversee facility inventory control.
• Facilities Management: In collaboration with the Facilities Manager, ensure the building is safe, clean, and compliant with fire, health, and safety codes, and ensure the nutrition program exceeds quality standards.
• Regulatory Compliance & Quality Assurance
• Accreditation Readiness: Maintain "continuous survey readiness" for PRTF (Psychiatric Residential Treatment Facility), CMS, and CARF accreditation.
• Compliance Auditing: Ensure that "we do what we say we do" by tracking operational activities, conducting internal audits, and maintaining data collection systems.
• Reporting: Assist in the preparation and submission of operational reports for licensing and accrediting bodies.
• Data-Driven Quality: Collaborate with the Quality Management Coordinator to track operational data (e.g., census, staffing ratios, non-clinical incident trends, KPIs) to drive improvement.
• Grievance Management: Review complaints and grievances and ensure timely, professional responses.
• Human Resources, Culture & Workforce Development
• Team Leadership: Lead and mentor the Direct Care Supervisors, Direct Care Specialists, Administrative Assistant, and Facilities Coordinator.
• Talent Acquisition: Direct hiring, interviewing, and onboarding process for new employees.
• Training Compliance: Work with Direct Care Specialists to ensure 100% of staff meet mandatory training hours and certifications (e.g., De-escalation, CPR, HIPAA).
• Culture & Retention: Act as a mediator for employee relationships to maintain high morale and staff retention. You will be the key driver of RMAC culture, streamlining communication between administration and floor staff.

Why Join RMAC?

At RMAC, you aren't just managing logistics; you are creating the environment where healing happens. We offer a supportive leadership team and the opportunity to make a tangible impact on the lives of those we serve. Apply today by submitting your resume and cover letter.

Location

This position provides essential client services face to face and therefore the person in this position needs to be able to work in person at RMAC located in Grand Forks, North Dakota

About HHS

ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of wellbeing: physical, economic, and behavioral. The keys to success are the 2800 committed, team members who are guided by a simple but powerful belief: when we lead with light, we create systems and services rooted in hope, clarity, and possibility. Their work is supported with more than $6 billion in funding from nearly 400 different federal, state, and special sources.

To succeed in this role, you must lead with LIGHT - leading with hope, instilling purpose and meaning, galvanizing gratitude, honoring health, and talking, walking and teaching civility, kindness and love for all.

Minimum Qualifications

Option A: Director of Operations (Preferred Level)

• Education: Bachelor's degree in Business Administration, Healthcare Administration, Human Resources, or a related field. A master's degree in a field related to the position may substitute for two years of work experience requirement.
• Experience: Minimum of four (4) years of related work experience in a health/human service program area. This experience must include lead or supervisory work experience.
• Requirements: Must be 21 years of age or older and possess a valid driver's license.

We will consider filling this position as an Operations Manager at a reduced rate.

Option B: Operations Manager

• Education: Bachelor's degree (any field).
• Experience: Minimum of one (1) year of experience in administration or supervision.
• Requirements: Must be 21 years of age or older and possess a valid driver's license.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards

The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Application Procedures

Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 PM Central Standard Time (CST).

Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.

This employer participates in E-Verify. Please visit the following website for additional information HHS ND Careers E-Verify

A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.

For more information about the position or if you need an accommodation, please contact Christina Hemmer at [email protected] or at 701.298.4549.

Employing Unit: ND HHS - Northeast Behavioral Health Clinic

Unit Phone Number: 701.795.3000

TTY Number ND Relay Service 1 (800) 366-6888 (text) or 1 (800) 366-6889 (voice)

If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact ***email_hidden*** or (701) 328-3290.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.