Support Services Manager / Behavioral Health

Are you passionate about making a meaningful impact in the lives of individuals living with mental health and substance use challenges? Easterseals PORT Health (ESPH) is looking for a compassionate, dedicated full-time

Support Services Manager to join our team in a regional role supporting our outpatient therapy locations across Eastern North Carolina.

Your Role in Our Mission

As the Support Services Manager, you’ll lead and develop a team of Patient Service Coordinators and Support Services Supervisors while partnering with Program Supervisors to ensure smooth, consistent front‑end operations. You’ll oversee workflows, process standardization, and performance across patient intake, insurance verification, collections, referrals, and patient satisfaction, while collaborating with Revenue Cycle Management to improve accuracy, reduce denials, and support clean claim submissions.

Why Join Us?

As a part of our mission, we help our team members embrace their potential, build resilience, and thrive! You will benefit from ongoing professional growth and development as you work alongside leaders of clinical excellence in mental health and substance use services that care about your success.

Enjoy a consistent schedule of Monday – Friday, 8 am-5 pm.

This is a hybrid position which involves travel to different outpatient clinics in Eastern, NC. Some locations include, but are not limited to: Elizabeth City, Greenville, Whiteville, New Bern, Jacksonville, Wilmington.

We also offer a full benefits package for benefits-eligible positions.

Compensation & Benefits

• Competitive salary: $58,000 – $67,000 for this full-time, exempt position
• Generous paid time off and paid holidays
• Full benefits package including Medical, Dental, and Vision benefits
• Life and Disability Insurance (company paid)
• 403(b) Retirement Plan
• Employee Assistance Program and legal services support
• Public Service Loan Forgiveness (PSLF) qualifying employer

What We’re Looking For

• Education: High School Diploma or GED | Bachelor’s degree is preferred
• Experience: 2-4 years of supervisory experience in behavioral health or a medical office setting
• Skills: Technically savvy, detail-oriented, sound decision-making, and excellent communication skills
• Valid driver’s license, insurance and reliable transportation for work-related travel

Ready to Apply?

Join a team where work isn’t just something you do — it’s a purpose. Bring your expertise to a mission that matters. Apply now at www.eastersealsPORT.com or send your resume to ***email_hidden***.

Voted Raleigh’s Best Nonprofit Organization and Raleigh’s Best Mental Health Services two years in a row!

About Easterseals PORT Health

Easterseals PORT Health is a trustworthy and compassionate partner, providing exceptional services in disability, mental health, and substance use to help our neighbors live their best lives. Purpose, dedication, and empathy drive our in-person and telehealth service delivery. Our 2,600-member team provides more than 10.2 million hours of meaningful support to 40,200 kids, adults, and families in 11,000 home, facility, and community locations across North Carolina and Virginia.

Easterseals PORT Health is an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self, and Learning and Growing (IDEAL) organization.

Applicants of all abilities are encouraged to apply!