Justice Program Associate - Entry or Senior

Introduction

Are you a detail-orientated, team-focused professional who excels at providing high-quality customer service in a fast-paced, dynamic environment? If so, the Department of Justice has the right opportunity for you!

It is the mission of the Wisconsin Department of Justice (DOJ) to protect the public and ensure that justice is done. Click here to learn more about DOJ.

The DOJ, Division of Law Enforcement Services (DLES), Crime Information Bureau is currently seeking a talented professional to serve as a Justice Program Associate Entry or Senior role. The Crime Information Bureau (CIB) is responsible for managing four state-wide programs: Transaction Information for the Management of Enforcement (TIME) System; state criminal history repository; Handgun Hotline; and concealed carry licenses and certifications.

The Justice Program Associate-Entry or Senior level position will serve in CIB’s Firearms Unit. The Firearms Unit’s primary responsibilities include the administration of Wisconsin’s Carry Concealed Weapon (CCW) and Handgun Hotline (HGH) programs in accordance with state statutes, administrative code, federal regulations and department policies / procedures.

Position Summary

This position will be headquartered at the Risser Justice Center located at 17 West Main Street, located in the award-winning city of Madison. Learn more about the area here: City of Madison.

Justice Program Associate-Entry level: This is the entry level for work involving the routine processing of criminal history information related to the Carry Conceal Weapon (CCW) and Handgun Hotline (HGH) programs for the Division of Law Enforcement Services Crime Information Bureau (CIB) Firearms Unit. At this level the incumbent will receive training in order to develop the skills to apply state and federal laws, rules, regulations, administrative code and standards required to perform the specialized reviews for the issuance of licenses and certification cards to carry concealed weapons and approval of firearm purchases. This position will assist other experienced staff or a supervisor; perform routine administrative tasks and provide customer service for routine background checks. This position will perform work under close progressing to limited supervision.

For more information, review the Justice Program Associate – Entry position description.

Justice Program Associate-Senior level: Under general supervision of the Justice Program Supervisor, Division of Law Enforcement Services Crime Information Bureau (CIB) Firearms Unit, this position provides the full range of criminal background activities related to the Carry Conceal Weapon (CCW) and Handgun Hotline (HGH) programs. Duties include independently applying state and federal laws, rules, regulations, administrative code and standards required to perform the full range of the specialized reviews for the issuance of licenses and certification cards to carry concealed weapons, approval of firearm purchases, and the management of criminal history records. At this level, the incumbent will process approval, denials, and appeals; will provide guidance to entry level associates; and provide customer service for routine and complex background checks and may act as a key resource for other justice program staff.

For more information, review the Justice Program Associate – Senior position description.

Salary Information

The Justice Program Associate – Entry level position is in pay schedule 02 and pay range 11. The starting base wage will be $22.31/hour. The Justice Program Associate – Senior level position is in pay schedule 02 and pay range 12. The starting base wage will be $24.12/hour. The starting level will be determined by the candidate’s qualifications at time of hire.

Pay for current or former state employees will follow the provisions found in the State of Wisconsin Compensation Plan effective at the time of hire. A 12-month probationary period may be required.

The State Of Wisconsin Offers Amazing Benefits, Such As

• Generous paid time off, including at least 3 1/2 weeks of vacation/personal time, and nine paid holidays.
• Sick time that rolls over each year with no cap and may be used to pay for healthcare premiums in retirement.
• Affordable health insurance, dental, vision, life, and more.
• A top-notch retirement program and optional tax advantaged 457 retirement savings plan.
• A Well Wisconsin program, offering wellness tools and rewards to employees and spouses.

To learn more about DOJ’s total compensation package, please visit our Total Rewards Calculator!

Job Details

This position will start on first shift from 8:30AM to 5:30PM until successful completion of training. This position will then transition to the second shift from 12:30PM – 9:00PM, with a weekend rotation of every third week.

This position will work in-person at the headquartered location, with the possibility to work remotely 20% of the time after successful completion of training and probation. High speed internet access will be required to meet needs of remote work.

Travel to the headquarters is not eligible for travel reimbursement.

The Department of Justice does not sponsor work visas at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I-9.

Applicants must be free of Brady or Giglio disclosure obligations for testimony in court.

Qualifications

A Minimally Qualified Must Have Experience With The Following

• Providing customer service by responding to complex questions and/or problem-solving issues in a variety of formats (i.e. over the phone, email, and/or written correspondence)
• Performing various administrative activities including but not limited to usage of modern office equipment, maintaining information files, and processing paperwork and/or application materials.
• Using Microsoft Suite products and other computer software to perform tasks (e.g., document creation, data entry, database management, etc.).

In addition to the minimum qualifications, a well-qualified applicant will also have professional experience in any of the following:

• Working in the TIME system, Federal, and Wisconsin Consolidated Criminal History database.
• Applying state, local, federal laws and regulations as it pertains to criminal background information database.
• Providing customer service and account maintenance to online account users.
• Interpreting, applying, and communicating rules, statutes, policies, and/or procedures to various audiences.

How To Apply

The steps to apply online are quick and easy! Your application materials, including your resume and letter of qualifications, are used during our evaluation process to determine your eligibility for further consideration. It is critically important that your application materials clearly describe your experience related to the stated job qualifications. Please review our helpful tips for developing your resume and letter of qualifications and what should be included. Be advised that there will be no opportunity to change your application materials once you have clicked “Submit.”

Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.

The WI Department of Justice is committed to providing opportunities to all applicants from all backgrounds. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program.

Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process. We appreciate the time and effort it takes to apply for positions. If any questions arise, please contact the DOJ Recruiter email at ***email_hidden***.

For general wisc.jobs user information and technical assistance, please see the wisc.jobs Frequently Asked Questions page.

Deadline to Apply

The deadline to apply for this job announcement is June 9, 2026, at 11:59pm.