Outreach Coordinator

Who We Are

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.

At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

Who You Are

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role

The Outreach Coordinator serves as the primary point of contact for new families referred by Regional Centers and supports the coordination of services from referral through onboarding. This role manages referral pipelines, communicates regularly with families and Regional Center partners, and ensures accurate documentation throughout the intake process. The Outreach Coordinator collaborates closely with Community Partnerships and Operations teams to deliver a positive experience while supporting timely service initiation and ongoing communication.

Primary Responsibilities

• Coordinate intake and onboarding activities for new consumers referred by Regional Centers, serving as the first point of contact for families
• Manage referral pipelines, track progress, and maintain accurate documentation within Salesforce and other applicable systems
• Communicate regularly with families, providers, and Regional Center staff to provide updates, answer questions, and support service initiation
• Support provider onboarding by gathering required information, distributing applications, and assisting with the completion process
• Partner with Community Partnerships and Operations teams to coordinate consumer needs and ensure a seamless onboarding experience

This is a hybrid position, coming into the Concord office 1x per week.

What You Bring To The Table

Qualifications

• Bachelor’s degree preferred
• 1–2+ years of customer service experience
• Experience coordinating multiple tasks and managing ongoing follow-up activities
• Strong communication and relationship-building abilities
• Positive, service-oriented attitude with a commitment to customer experience

Skills

• Customer service and communication
• Organization and follow-up management
• Problem solving and critical thinking
• Confidentiality and professionalism
• Time management and attention to detail

What We Bring To The Table

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

• By Email: ***email_hidden***
• By Web: https://dcba.lacounty.gov/contact-us/
• By Phone: (800) 593-8222

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:: $21.84 USD - $23.89 USD