Application Support Specialist

Hi,

Greetings of the day!

I have an urgent requirement below, please go through JD and let me know if you are comfortable or have any profile. Kindly revert me back with your updated resume as well.

Job Title: WCS Developer

Location: Springfield, MO (Work from Office)

Duration: Long Term Contract

Must have

Web Commerce Application Support experience

Experience in supporting(L2) eCommerce platform (WCS 8.x) and enterprise applications.

Experience in order processing, payment gateway integration, batch job monitoring, and performance optimization.

Job Summary

We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform.

This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Required Qualifications

Technical Skills

3-5 years of experience in application support or technical support roles

2 years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms

Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills

Basic knowledge of Linux/Unix systems and command line operations

Knowledge of web technologies (HTTPHTTPS, load balancers, web servers)

Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions

Application Support Experience

Proven experience troubleshooting e-commerce application issues including but not limited to

Order processing and payment gateway failures

Shopping cart and session management problems

Product catalog and inventory synchronization issues

Cache invalidation and performance optimization

Experience with scheduled job monitoring and batch process management

Knowledge of feed file processing and data integration workflows

Understanding of multi-tier application architectures and component interactions

Pradeep Sharma

Account Manager

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