Nonstudent Student Support Specialist

Position Details

Classification Information

Position Classification Title

Temp Hourly

FLSA

Non-Exempt

Position Class (Extract From Banner or PA)

55555

Position Overview

Position Summary

The Registrar’s Office Receptionist serves as the primary point of contact for students, faculty, staff, and visitors, providing professional and courteous support while ensuring the efficient operation of the office. This role is responsible for managing front-line inquiries, assisting with transcript processing, handling appointment queues through Qless, and processing TDNext tickets. The receptionist also provides phone support, operates office equipment, and performs basic administrative tasks using Microsoft Office and student information systems. The ideal candidate demonstrates strong confidentiality and professionalism in all interactions.

Responsibilities Include

Greeting and Assisting Visitors: Serves as the first point of contact for students, faculty, staff, and external visitors, providing clear and courteous guidance.

Phone and Email Correspondence: Answer multi-line phones, respond to inquiries, and direct calls or messages to appropriate office personnel efficiently.

Information Dissemination: Provide accurate information regarding office procedures, academic policies, deadlines, and required forms, ensuring clarity and consistency.

Internal Communication: Coordinate with other university departments to relay messages, share updates, or facilitate administrative processes.

Documentation of Requests: Record inquiries, complaints, or requests accurately and communicate them to the relevant staff for resolution.

Professional Representation: Maintain a professional tone and demeanor in all communications, supporting a positive image of the Registrar Office.

Front-Line Support & Customer Service

• Serves as the first point of contact for students, faculty, staff, and visitors.
• Answer and route incoming calls via a multi-line phone system professionally and efficiently.
• Provide guidance and information regarding Registrar’s Office procedures, forms, and academic records.
• Manage student appointments and waiting in queues using Qless.

Technical & Administrative Duties

• Process transcript requests and other official student records accurately and confidentially.
• Handle TDNext ticketing processing, including entering, tracking, and following up on support requests.
• Operate office equipment such as copiers, scanners, and printers.
• Perform basic computer tasks using Microsoft Office Suite and relevant student information systems.

Problem-Solving & Support

• Identify and resolve routine student and visitor issues promptly
• Escalate complex problems or technical issues to appropriate staff.
• Provide feedback to improve office procedures and student service efficiency.

Primary Function of Organizational Unit

The primary function of the Registrar’s Office at Winston-Salem State University (WSSU) is to serve as the official custodian of student academic records and to ensure their accuracy, integrity, and security. The office maintains transcripts, records grades, monitors academic standing, manages course registration processes, certifies degree completion, and enforces academic policies and the academic calendar. It also provides enrollment verification and ensures compliance with federal regulations such as FERPA. Overall, the Registrar’s Office supports the academic framework of the university by maintaining and protecting official student record information.

Position Information

Position Number

060944

Working Position Title

Nonstudent Student Support Specialist

Temporary Job Type

Non Student

Approved Competency Level

Journey

Building and Room No.

Cleon F. Thompson Center Room 202

Work Hours: From [time] to [time] on [days] of [week]

8 a.m. - 5 p.m.

Hours per week

Months per year

Appointment Type

Temporary Full-Time

Appointment Type

If Time Limited.

No

Appointment Length.

11 weeks

DHR Assigned Fields

FTE

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies

No

Minimum Experience/Education

• High school diploma or GED required; associate degree preferred.
• Minimum of one (1) year of customer service, front desk, or administrative office experience.
• Experience handling multi-line phone systems and providing in-person customer support.
• Demonstrated experience performing data entry and working with standard office software (e.g. Microsoft Office Suite).
• Ability to manage confidential information with discretion and professionalism.
• Strong written and verbal communication skills and attention to detail.

Preferred Years Experience, Skills, Training, Education

• Associate or bachelor’s degree in business administration, higher education, or a related field.
• Two (2) or more years of experience in a registrar, academic affairs, or higher education setting.
• Experience working wit student information systems (e.g. Banner, People Soft, or similar platforms).
• Knowledge of academic policies, records, management practices, and FERPA regulations.
• Demonstrated ability to manage high-volume front-desk operations in a fast-paced environment.
• Strong organizational skills with the ability to prioritize tasks and provide excellent customer service to visitors, students, faculty, and staff.

Required License or Certification

Valid US Driver's License

No

Commercial Driver's License Required

No

Physical Required

No

List any other medical/drug tests required

Posting Details

Posting Details

Posting Number

TEMP00415P

Number of Vacancies

Internal Posting Only

No

Position Type

Temporary

Time Limited Position

Appointment Length

Salary

$17 an hour

Open Date

04/06/2026

Close Date

06/13/2026

Open Until Filled

No

Special Instructions Summary Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.

If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.

Failure to complete the application completely may result in you not being considered for the vacant position.

Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.

If you have general questions about the application process, you may contact Human Resources at ***email_hidden***. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834